Most small businesses handle technology the same way: nothing happens until something breaks, then everyone scrambles. Managed IT is the opposite approach. Instead of reacting to problems, a local team looks after your technology on an ongoing basis, so problems are found and fixed before they stop your work.
What Managed IT Includes
- Monitoring and maintenance: your computers and servers are watched in the background, with updates and patches applied on a schedule instead of whenever someone remembers. Learn about remote monitoring and management.
- Security: malware protection, email defense and account safeguards set up and kept current. See our security services.
- Backup and recovery: protected backups, so a failed drive or ransomware is an inconvenience and not a disaster. See data backup and recovery.
- Help when you need it: fast remote support for day-to-day questions, with on-site visits when hands are needed. Get support.
- Software and licenses: the programs you rely on purchased, tracked and renewed on time. See software and license management.
- Planning: a realistic roadmap for replacements, upgrades and budgets, so equipment is replaced on your schedule and not in an emergency.
How It Differs from Break-Fix
With break-fix support you call when something is already wrong, and the clock starts at the worst possible moment. Managed IT shifts the work earlier. Problems such as a failing drive, a full disk or an expired license are caught while they are still small. You also get one accountable team that already knows your setup, instead of starting from scratch with every call.
Break-fix still has its place. If you only need an occasional repair or a new computer, ad hoc help billed at time and materials may be all you need.
Is Managed IT a Fit for You?
It tends to suit businesses that:
- depend on their computers and cannot afford surprise downtime,
- do not have a full-time IT person, or have one who needs backup,
- handle customer or financial information that needs protection, or
- are tired of fixing the same problems again and again.
What to Expect When You Start
We begin with a conversation and a review of what you have today. Then we give you a prioritized plan with timing and budget, take over the day-to-day work, and check in as your needs change. Larger changes, such as migrations and new office setups, are planned and delivered, not improvised.
Curious whether it fits? Learn more about managed IT, or ask us for a quick conversation. We will tell you plainly whether we can help.