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Technology Blog

Technology Blog


​At 208 Pro Tech we want to share our learnings and help our customers be knowledgeable. This blog aims to inform and educate users on a wide range of technology related topics.  Everything on the technology spectrum is fair game, from applications to software to hardware to security.  

Personal Computing – TRUST and CONFIDENTIALITY REQUIRED!

11/4/2019

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Back in the day, we used to call our computers a “PC”, which stood for Personal Computer.

​This term is even more true today, where our computers, laptops, tablets, phones, and other technology have become an integral part of daily life.  Your technology is a important tool, and as a result, becomes an intimate and personal set of your information.  

Since your technology holds lots of important personal information about you, 208 Pro Tech recognizes the need to keep things confidential.  We commit to ensuring your data is protected.  We commit to helping you with the highest security and knowledge possible in order to keep it that way.  Our onsite and in-person support services ensure you have the best personal attention and quality technology service and support possible, in order to keep your business or home running at maximum potential.  

Be sure to like and follow our page for more updates.  

In our next update, we will share education and recent learnings regarding recent online shopping scams and other tips such as how valid or invalid online reviews really are.  We want to ensure you are educated.  Educated customers make great customer partners.

​

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Security While Browsing Online

10/30/2019

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No longer is it good enough to simply have an anti-virus or malware program as your defensive weapon to protect you from hackers and bad people.  These are good tools, but knowledge and education is more powerful and required.  

The connected world we live in has propagated many scams and attack methods.  Here is one we've seen recently:

Customers have called us, only after getting warned online that they had been hacked or their computer had been compromised.  Here is a sample picture of the intimidating message you might see: 
Fake Virus Scam Support Request Picture

​In this scam, the online warning maybe a real virus or bad person attacking your computer, or it may be a script or virus meant to get the user to call the fake “Microsoft support person” (who is part of the scam).  This support person does not work for Microsoft, but pretends to work in order to fix the user’s computer by logging into the machine.  They often talk technical terms for as long as 90 minutes in order to overload and wear out the user, who doesn’t understand what is happening other than they are being helped.  Then, support person closes the deal by finally asking for the person’s credit card info in order to fix the problem.  Overwhelmed and tired, the user gives the credit card to them usually with a exorbitant fee attached ($550 in the fake Microsoft invoice shown below).  
Several problems exist here:
  1. Letting someone you don’t know on your computer is very bad.  Did they install malware that will track things in the future?   
  2. Who exactly did you call, and how do you know they fixed the problem? 
  3. ​You gave a illegitimate support person your credit card, so now you need to cancel that card.  

The worst thing you can do here is letting the internet tell you who to call and give your credit card to, and the 2nd worse thing is to do nothing. That’s always an option, but how do you know you really didn’t get hacked or attacked?  

Instead of calling someone who doesn’t want to understand your needs, and may want to scam you, call a legitimate tech support business such as 208 Pro Tech.  We can help with whatever computer or network problems you face.  We work hard to ensure your needs are met and you are satisfied.  

Be sure to like and follow our page to receive more updates.  ​​
Picture in Fake Hacker Virus Removal Invoice Pretending to be from Microsoft
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Solid State Drives (SSD’s) - the fastest easiest upgrade you can make

9/12/2019

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​Do you know about the performance of a Sold State Drive? (SSD for short).

If not, you might should become familiar with these!  An SSD is single-handedly the fastest upgrade you can make to your computer.

Whether your machine is a high-performance gaming laptop, a powerhouse workstation, or a performance server, most likely you could benefit from a SSD.
​Our technicians can quickly diagnose if you will benefit from a SSD. We will review system hardware performance graphs and share that info with you.

If if you want a SSD upgrade, we make it simple for you. We will completely re-image your existing hard drive onto a new solid-state drive, making the transition to the new drive a non event since everything is just as it was (only faster!)

​We install them in computers as old as 7 years, in order to give them a couple extra years of life. And, the good news is the SSD is still transferable to any new computer where you still see the investment benefit.


To learn more about SSD’s, read the article below.  It does a good job quickly explaining the various differences between a traditional hard drive and a new solid-state drive: https://www.computerhope.com/issues/ch001396.htm

If we can help explain the benefits, or install a drive for you, just give us a call!
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VOIP Phones - Replace Your Costly Landline Phone

9/3/2019

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​Are you ready to make the leap of a cord-cutter, and save hundreds of dollars annually by no longer paying for your land line phone service? 
 
Most traditional land line services cost at least $400 per year.  Voice Over IP (VOIP), or voice over the internet, allows you to have a phone line for a much lower cost.  Often with only a small equipment purchase and a setup fee, then no further ongoing fees.  
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Shown at the right is an actual phone bill from one of our customers.  They saved over $400 annually by having us help replace this with a VOIP phone.  
 
If you’re like many of us who uses your cell phone as your primary number, but wants a land line for other reasons, then this could be for you.  Possible uses of a inexpensive VOIP phone line:
  • Install a phone line at your cabin or residence.
  • Use it as a fax number.
  • Children can use it when they get home from school, so they don’t have to have a cell phone.

This land line can be installed for a minimal fee, and will use your internet connection instead of traditional phone service.   Here's how it works:
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In addition to the cost savings, you may get extra features that you would have had to pay extra for previously, such as:
  • Caller ID
  • Free calls to US and Canada
  • Call Internationally at a very low rate
  • Voice mail sent to your email
  • 3 way calling
  • Call screening
  • Call waiting
  • Call recording

Other additional services can be included (and may require an extra installation or ongoing service fee):
  • Keep your existing landline phone number
  • Wireless phone adapter (if a wired network connection is not available)
  • Install e911 services
  • Receive calls to your home #, on your cell phone
 
Please note that while this service has been reliable in our years of usage, that you must research and personally accept any and all differences.  There are limitations from traditional phone services, such as:
  • If you lose power then you won’t have a phone. (since you won’t have internet)
  • 911 services could be different.  (however, we believe we have a solution to resolve this, and make it the same)

If you have questions about how VOIP works, the costs, or the cost savings, please give us a call and let us help you today.
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    Rob Forster

    Sharing his 25 years of technical knowledge and a overall passion for the power and productivity of technology in business.

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