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It's customers like this I really enjoy working with!! Not only did I get away from the desk, but I got to rescue my customer from a down network that had their retail and ecom business stopped cold for 2 days. They tried to call their old IT provider (who originally installed the network), but THE OTHER GUYS WERE TOO BUSY TO RESPOND. I was able to reprioritize my afternoon and respond quickly. Downtime incidents are no joke! Within 4 hours I learned their network topology, fixed the cut wiring, and fixed the problems created by the lack of response. (At least one of the P2P network nodes had been reset and needed reconfigured). I have been doing the application and POS systems and workstations for this customer for a few months. Pretty sure I'll be the new network guy now.
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Rob ForsterSharing his 25 years of technical knowledge and a overall passion for the power and productivity of technology in business. Archives
February 2025
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